Exposing Research Blind Spots: CloudRIS

 
CloudRIS Booking Interface

CloudRIS Booking Interface

Organization

Intelerad Medical Systems

Time Period

January 2019- August 2019

Team

Me - UX Research

UI Designer

9 Developers, 2 QA, Dev Manager

Product Owner

 

One avenue explored by Intelerad to increase market share was to develop an in house front of clinic system (like a reservation system for a hotel) to replace the ancient one currently available.

Unfortunately, they hired a researcher quite late in the development cycle so my research exposed some fatal workflow holes that they were unaware of, leading to the cancellation of the project.

  • Evaluate the developed “MVP” and designs

    • Usability tests, cognitive walkthroughs

  • Conduct Foundational Research

    • Stakeholder and User Interviews, Conceptual interviews, Observations, Literature/Research Review